Last updated: 28 September 2026
These terms apply where you buy from us for business purposes — branded merchandise, event giveaways, corporate gifts, bulk orders, or anything bought on behalf of a company, charity, club or other organisation. They replace the consumer sections of the Terms of Service, specifically sections 7, 8, 17 and 20.
These are business-to-business terms. They do not apply to consumers, and consumer cancellation and returns rights do not apply to orders placed under them.
1. Who these terms apply to
1.1 You confirm that you are buying for the purposes of a business, trade, craft or profession, and not as a consumer. You confirm you have authority to place the order on behalf of the organisation you name.
1.2 If it turns out that you were in fact acting as a consumer, the consumer Terms of Service apply to that order instead of these terms, and nothing in these terms removes any right you have as a consumer.
1.3 These terms apply to the exclusion of any terms you try to impose, unless we agree otherwise in writing and signed by us.
1.4 Who we are and how to contact us. Tech Toppers is the trading name of Tech Toppers Ltd, registered in England and Wales with company number 15771220. Our registered office is The View, 38 Halifax Road, Grenoside, Sheffield, England, S35 8PB. Email contact@techtoppers.co.uk, or use the contact page on our website.
2. Quotations and pricing
2.1 Quotations are valid for two weeks from the date we issue them, unless we say otherwise in the quote.
2.2 Prices in a quotation are based on the specification, quantity and lead time in that quotation. If any of those change, we will re-quote.
2.3 Volume pricing is tiered by quantity. The tier that applies is set by the final confirmed quantity, not the quantity enquired about. If the final quantity drops below a tier, we may re-price the order.
2.4 Prices are in pounds sterling and exclude VAT. We are not currently VAT registered. If we become VAT registered, VAT will be added at the prevailing rate.
2.5 Prices cover the specification quoted. Anything not in the specification — additional colours, extra setups, packaging, delivery, rush production, reprints caused by changes — is chargeable and will be quoted separately.
2.6 Our costs for materials, printing and delivery can move. We may revise a quotation before you accept it, but not after we have confirmed an order.
3. Design, mockups and samples
3.1 Free design and mockups. We provide design work and digital mockups at no charge to help you decide, as described on our corporate merchandise page. There is no set limit on this, and we will not invoice you for it without agreeing it with you first.
3.2 Where a project turns into substantial artwork work, or goes through a large number of revisions, we may ask for a payment or a deposit before we continue. We will always tell you before we ask, and we will tell you what the work involves.
3.3 Ownership of mockups. Our mockups, artwork, layouts and templates remain our intellectual property. We grant you a licence to use them to evaluate the project and, once you order, to use them in connection with the merchandise we produce for you. You may not use our mockups with another supplier, or for any other purpose, without our written permission.
3.4 Your artwork. If you send us logos, artwork, fonts or images, you keep ownership of them. You grant us a licence to use, reproduce, adapt and print them to produce your order, and to keep a copy for our records. We will not use your artwork for anything else without your permission.
3.5 Samples. Where we provide a physical sample, it is for approval purposes. Samples are usually free; where a sample order is large or unusual we may charge for it, and we will tell you before we do. A sample is not a guarantee that a production run will be identical in every respect, but we will match it within our published colour standard (see the Colour Accuracy & Printing policy).
3.6 Return of materials. On request, and once any charges are settled, we will return or delete the artwork you supplied.
4. Your logo, trade marks and intellectual property
4.1 You confirm that you own, or have permission to use, every logo, trade mark, image, font and piece of text you ask us to print, and that printing it does not infringe anyone's rights.
4.2 You confirm you have the authority to authorise us to reproduce your organisation's marks on merchandise.
4.3 You grant us a licence to reproduce your marks solely to produce, quality-check and deliver your order, and for our records.
4.4 Marketing use of your work. At the point of order we will ask whether we may use your logo, your merchandise, or images of it in our own marketing. If you agree, that permission continues indefinitely until you withdraw it, and you can withdraw it at any time by telling us. If you do not agree, we will not use it.
4.5 If a claim is made against us because you did not have the rights you confirmed in 4.1 or 4.2, you agree to cover our reasonable costs of dealing with it, provided we tell you promptly, let you take part, and do not settle without telling you.
4.6 Where we have created bespoke artwork for you as a paid deliverable, ownership transfers to you on payment in full, unless we agree otherwise in writing. Our pre-existing templates, tools and design systems remain ours.
5. Approvals and sign-off
5.1 Before production we will send you a final mockup or proof for approval. Production does not start until you approve it in writing — by email, or through our approval process.
5.2 Approval is binding. Once you approve, the approved mockup is the specification for the order. You are responsible for checking spelling, colours, sizing, placement, logos and any legal or regulatory wording.
5.3 We are not responsible for errors that were present in the mockup you approved — including spelling mistakes, wrong colours, wrong sizes, missing elements, or an incorrect logo — unless we changed something after your approval without telling you.
5.4 If you ask for a change after approval, we will re-quote if it affects cost, and the lead time restarts from the new approval.
5.5 If you do not approve within 10 working days of us sending the mockup, we may pause the order and release your production slot. We will tell you before doing so.
6. Orders, quantities and lead times
6.1 There is no minimum order quantity, as advertised, unless a specific product or process requires one — we will tell you if it does.
6.2 Lead times are quoted from the date of approval of the final mockup and receipt of any deposit, not from the date of enquiry. Quoted lead times are estimates given in good faith.
6.3 Quantities. We deliver the exact quantity you ordered, and where a bespoke run leaves us with spares we may include them at no charge. We only ever invoice the agreed amount. If we deliver fewer than you ordered — which is rare — we refund the difference.
6.4 Instalments. We complete an order in one shipment unless you ask us to split it. If you ask for deliveries at different times, we may invoice the full order value up front unless we agree otherwise, and a delay in one instalment does not entitle you to cancel the rest.
7. Payment
7.1 For bespoke and corporate orders we require payment in full before production, unless we agree different terms with you in writing.
7.2 For orders we treat as stock, payment is due at checkout or on our standard invoice terms.
7.3 Time for payment is of the essence. We may charge interest on late payment under the Late Payment of Commercial Debts (Interest) Act 1998 — currently 8% above the Bank of England base rate — plus the fixed compensation for debt recovery costs that the Act provides. We may also suspend work on any other order you have with us while an invoice is overdue.
7.4 We may set or vary a credit limit, and may ask for payment in advance or on delivery if a credit limit is exceeded.
7.5 You may not withhold payment, or set off any amount, against a disputed invoice without our written agreement.
8. Delivery, risk and ownership
8.1 Delivery dates are estimates. We are not liable for losses caused by a delay, including missed events, unless we agreed a guaranteed date in writing and failed to meet it.
8.2 Risk in the goods passes to you on delivery. Ownership of the goods passes to you only when we have received payment in full for them. Until then we may require you to store the goods separately and identifiably, and we may recover them if payment is not made.
8.3 You are responsible for checking deliveries promptly and telling us about shortages or damage within 7 days of delivery. We cannot investigate claims made later than that in most cases, and we cannot claim against the courier on your behalf outside their timescales.
8.4 International deliveries may attract import duties and taxes. These are your responsibility by default and are not included in our prices. Where it helps the delivery go more smoothly, we may agree to cover them and recharge them on the invoice — we will always agree that with you first.
9. Cancellation and returns
9.1 Consumer cancellation and returns rights do not apply to these orders. That includes the 14-day cancellation right and the consumer returns provisions in sections 7 and 8 of the Terms of Service.
9.2 If you cancel after we have confirmed the order, you are liable for the costs we have already committed, including materials, printing setup, artwork time, and any non-returnable components, plus our reasonable administration costs.
9.3 If you cancel after production has started, the full order value remains payable, because bespoke merchandise printed with your branding cannot be resold.
9.4 Where goods are faulty or not as specified, we will reprint or refund the affected items. This is in addition to, and does not replace, the warranties in section 10.
9.5 Returns of stock items are accepted only with our prior written agreement, and are subject to a restocking charge of 15% and return carriage.
10. Quality, warranties and liability
10.1 We warrant that goods will be free from material defects in materials and workmanship at the time of delivery, and will match the approved mockup within our published colour standard. See the Colour Accuracy & Printing policy.
10.2 If goods breach that warranty, your remedy is reprint or refund of the affected items. That is your sole remedy for breach of the warranty, except where the law provides otherwise.
10.3 Subject to 10.4, our total liability under or in connection with an order is limited to the total price paid for that order.
10.4 Nothing in these terms limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or anything else that cannot lawfully be limited.
10.5 We are not liable for loss of profit, loss of revenue, loss of anticipated savings, loss of business, business interruption, loss of goodwill or reputation, or any indirect or consequential loss, whether in contract, tort (including negligence) or otherwise, even if we were told it might arise.
10.6 We are not liable for defects arising from artwork, specifications, instructions or materials you supplied, or from changes you asked us to make after approval.
11. Confidentiality
11.1 Each of us will keep confidential any non-public information the other shares in connection with an order — including unreleased product plans, campaign material and pricing.
11.2 This does not apply to information that is public, that we already knew, that we independently develop, or that we are required to disclose by law.
11.3 These obligations continue for three years after the order completes, and indefinitely for anything that is a genuine trade secret.
12. Term, termination and general
12.1 These terms apply to each order you place, and continue until that order is complete.
12.2 Either of us may terminate immediately if the other commits a material breach and does not fix it within 14 days of notice, or becomes insolvent. On termination, you pay for work done and commitments made up to that point.
12.3 These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
12.3.1 For higher-value orders placed from outside the UK, we are happy to sign a separate order form that incorporates these terms. In some countries a jurisdiction clause of this kind is not enforceable against a non-commercial defendant, so a signed order form is a more reliable foundation than the website terms alone.
12.4 We may transfer our rights and obligations under these terms to another organisation. You may not transfer yours without our written agreement.
12.5 If any clause is found unenforceable, the rest continues in force.
12.6 These terms, together with the quotation and the approved mockup, are the whole agreement about the order, and replace anything discussed before.
Read with the Terms of Service, the Colour Accuracy & Printing policy, and the Privacy Policy. Where these terms conflict with the consumer Terms of Service, these terms apply to business orders.