Terms of service

OVERVIEW
This website is operated by Tech Toppers. Throughout the site, the terms “we”, “us” and “our” refer to Tech Toppers. Tech Toppers offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

 SECTION 4 - CUSTOM DESIGN UPLOADS
Customers have the option to upload their own designs for custom printing. By submitting a design, you confirm and warrant the following:

  • You are the rightful owner of the design, or you have obtained explicit permission from the copyright holder or licensor to use the design for commercial purposes.
  • The design does not infringe upon the intellectual property rights of any third party, including but not limited to copyright, trademark, or any other proprietary rights.
  • The design is not illegal, defamatory, obscene, or otherwise inappropriate for public display and distribution.

We reserve the right to refuse to print any design that we deem, at our sole discretion, to be in violation of these warranties or any applicable laws. In such cases, we will notify you and either request a replacement design or cancel the order and issue a refund.

SECTION 4A – MARKETING AND SOCIAL MEDIA USAGE (AUTOMATIC OPT-IN)

By using the Tech Toppers design editor or placing an order with Tech Toppers, you automatically grant Tech Toppers permission to use your submitted designs, orders, and photographs of the finished products for marketing and promotional purposes. This includes designs created, uploaded, or edited using our online tools, as well as images of the physical keycaps, keyboards, or other printed products you order from us.

Grant of License:
You grant Tech Toppers a non-exclusive, royalty-free, worldwide, perpetual license to use, reproduce, modify, display, and distribute your submitted design(s), order(s), and related product images — including photographs or digital renders of your completed keycaps, keycap sets, or keyboards — for marketing, advertising, and promotional purposes. This may include, but is not limited to, use on our website, social media channels, digital advertisements, printed materials, and email campaigns.

Privacy and Sensitive Content:
We make every reasonable effort to avoid displaying any personal information, private messages, or sensitive imagery that may appear in your uploaded designs or printed products. If a design or order contains personal or confidential elements, please contact us so we can review or remove the content as appropriate.

No Compensation or Attribution Required:
You acknowledge that this permission is granted without expectation of payment, credit, or prior approval. While we may choose to credit or tag you when showcasing your design, we are under no obligation to do so.

Opting Out:
If you would prefer that we do not use your design, order, or finished product images for marketing purposes, you may opt out at any time contacting us via our contact page. your request will apply to future use only and will not affect materials already published or in production.

By using the Tech Toppers editor or placing an order, you confirm that your design and any content provided comply with all requirements outlined in Section 4 and Section 4A, and that you hold the rights necessary to authorize this use.


SECTION 5 - INTELLECTUAL PROPERTY AND COPYRIGHT PROTECTION
Our designs, logos, and branding materials are the exclusive property of Tech Toppers Ltd and are protected by intellectual property laws. You may not reproduce, distribute, or use our designs for any purpose other than personal, non-commercial use in connection with the products purchased from us.

When uploading a custom design, it is your responsibility to ensure that the design does not contain any copyrighted material without the appropriate permissions. This includes images, logos, text, or other media that are protected by copyright, trademark, or other intellectual property rights. You agree to indemnify and hold us harmless from any claims, damages, or legal actions arising from your use of copyrighted materials without authorization.

We disclaim all responsibility for any legal issues arising from the use of protected intellectual property in designs uploaded by customers. If we receive a claim or notice of infringement related to a design you have submitted, we reserve the right to remove the design from our site, cancel the order, and take any other actions as required by law.

SECTION 6 - PRINTING AND COLOUR ACCURACY
We make every effort to ensure that the colours and details of the designs you upload or select from our collection are printed as accurately as possible. However, due to the nature of dye sublimation printing, slight variations in colour and design clarity may occur. Additionally, screen displays vary between devices, and colours shown on your screen may differ slightly from the printed product.

By proceeding with an order, you acknowledge that these variations may occur and agree that they are not grounds for a refund or replacement unless the deviation is significant and verifiable.

By submitting a custom design for printing, the customer acknowledges and agrees that Tech Toppers may make minor adjustments to the submitted design to ensure optimal print quality. These adjustments may include, but are not limited to, colour corrections, layering refinements, and alignment improvements.

These modifications are made solely in the customer's best interest to achieve the most accurate and high-quality representation of the design on the final product. Such adjustments will not constitute grounds for a refund or replacement unless the product is demonstrably defective or differs substantially from the intended design outcome.

If you have specific requirements or concerns regarding the design, we encourage you to notify us in writing prior to production.


SECTION 7 - SHIPPING AND RETURNS
We currently deliver within the UK and internationally. Delivery times depend on the nature of the product and the complexity of the design. Once your order is dispatched, we will provide you with tracking information where applicable. While we strive to meet our estimated delivery times, delays may occur due to factors beyond our control, including but not limited to postal or courier service disruptions, customs delays, or unforeseen major events.

In the event of a significant delay, we will keep you informed of the status of your order. We are not liable for any losses or damages arising from delayed deliveries. See our full shipping policy [SHIPPING POLICY]

Due to the customized nature of our products, we do not accept returns or offer refunds unless the product is defective or does not match the approved design and specifications. If you believe that your product is defective or significantly different from what was ordered, please contact us within 7 days of receiving your order, providing details and photographic evidence of the issue.

We will review your claim and, if valid, offer either a replacement or a refund, at our discretion. We reserve the right to reject any claims that are found to be invalid or not in accordance with these T&Cs.

Designs selected from the community section are created and shared by other users. Tech Toppers does not warrant the originality or legality of community-submitted designs and is not liable for any infringement issues arising from their use. Refunds or replacements will not be issued solely on the basis of such disputes unless the final product is defective or deviates materially from the selected design.

SECTION 8 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 9 - PRODUCTS OR SERVICES (if applicable)
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy: [REFUND POLICY] 
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate. 
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 10 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Refund Policy: [REFUND POLICY] 

SECTION 11 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

SECTION 12 - THIRD-PARTY LINKS
Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 13 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 14 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: [PRIVACY POLICY]

Users must not include personal data or sensitive information (such as names, contact details, or addresses) embedded within uploaded design files. Tech Toppers is not responsible for extracting or identifying such data and disclaims any liability arising from its unintentional storage or disclosure.

 
SECTION 15 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 16 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 17 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Tech Toppers, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 18 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Tech Toppers and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 19 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 20 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 21 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 22 - GOVERNING LAW 
This agreement and any dispute or claim arising out of or in connection with it shall be governed by and construed in accordance with the laws of England and Wales.

You agree that the courts of England and Wales shall have exclusive jurisdiction over any disputes. We encourage resolving any complaints informally where possible before resorting to legal action.

These Terms of Service are written in English and governed by English law. If this agreement is translated into another language, the English version shall prevail in the event of any conflict. If you access our website from outside the United Kingdom, you do so at your own risk and are responsible for compliance with local laws.


SECTION 23 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 24 - CONTACT INFORMATION
Questions about the Terms of Service should via our contact page 

SECTION 25 – COPYRIGHT INFRINGEMENT CLAIMS
If you believe that any content on our website, including user-submitted designs, infringes your copyright, please notify us immediately via our contact page with the subject line "Copyright Takedown Request." Your notice must include:

  • A description of the copyrighted work you believe has been infringed

  • The URL or location of the allegedly infringing content

  • Your contact information

  • A statement that you have a good-faith belief the use is unauthorized

  • A statement under penalty of perjury that your claim is accurate and you are the copyright owner or authorized to act on their behalf

Upon receiving a valid notice, we will investigate and take appropriate action, which may include removing or disabling access to the infringing content.