Shipping policy

Tech Toppers — Shipping Policy
Last updated: 28 September 2026
This policy explains how and when we ship your order, what it costs, and what happens if something goes wrong in transit. It forms part of your contract with us and should be read with our Terms of Service and our Refund & Cancellation Policy.
Nothing in this policy reduces your rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

1. Where we ship

1.1 We ship within the United Kingdom and internationally.
1.2 We do not ship to PO Boxes.
1.3 If you have questions about a destination we do not list at checkout, email contact@techtoppers.co.uk and we will tell you whether we can get there.

2. Processing time

2.1 Every order is printed and made for you, so processing time is separate from delivery time. Our standard processing times are:
Custom keycaps — 8 to 10 working days
Custom keyboards — 8 to 10 working days
Custom mouse mats — 3 to 5 working days
Stock items — switches, cables, artisan keycaps, keyboard kits and accessories are usually dispatched within 1 to 3 working days
2.2 Processing times do not include weekends or public holidays. Peak periods and complex designs can extend them, and we will email you if your order is going to be late.
2.3 If you have ordered a proof, production starts after you approve it, so the proof stage adds time before processing begins.

3. Delivery

3.1 Delivery options. For UK orders:
Standard Shipping (Royal Mail 48 Tracked) — £3.95, or free on orders over £50
Express Shipping (Royal Mail 24 Tracked) — £4.95
3.2 International. Shipping cost is calculated at checkout based on the weight of your order.
3.3 Please choose tracked if you want updates. Orders sent by untracked methods do not include tracking, and we cannot provide updates once they are dispatched. We strongly recommend choosing a tracked service.
3.4 Delivery estimates run from the date of dispatch, not the date you order.
3.5 Our legal delivery commitment. Unless we agree a different date with you, we deliver within 30 days of the contract being formed. If we miss that, and the delay is more than a reasonable additional period we have agreed with you, you may treat the contract as at an end and get a full refund. That is your right under section 28 of the Consumer Rights Act 2015, and this policy does not change it.
3.6 Estimates are estimates. Carrier delays, weather, customs and events outside our control can extend delivery. Where that happens we will keep you informed, and section 3.5 still applies.
3.7 Risk and ownership. Goods remain our responsibility until they come into your physical possession, or the possession of someone you have asked to take delivery. Ownership passes to you when we have received payment in full. There is one exception: if you commission your own carrier — one we did not offer you as an option — the goods are your responsibility from the moment they are handed to that carrier.

4. International orders, taxes and duties

4.1 EU orders up to €150. We use the EU Import One-Stop Shop (IOSS) scheme. VAT is charged at checkout at your country's rate, we pay it to the EU tax authority on your behalf, and nothing further is due when your parcel is delivered. If a carrier ever tries to charge you VAT or a handling fee on an IOSS shipment, contact us and we will sort it out.
4.2 EU orders over €150. IOSS does not apply to these. Import VAT, customs duty and any carrier handling charge are payable by you on delivery. These are not included in our prices and we cannot predict them in advance.
4.3 Orders from outside the EU. Import duties and taxes are your responsibility, are not included in our prices, and are charged by your customs authority or carrier on delivery. We cannot predict the amount.
4.4 Parcels that are held or refused because duties have not been paid may be returned to us or destroyed by the carrier. Where that happens we may not be able to refund the original shipping cost.

5. Tracking

5.1 Once your order is dispatched you will receive a shipping confirmation email with a tracking number where your chosen service includes one.
5.2 If you do not receive the confirmation, check your spam folder, then email contact@techtoppers.co.uk and we will check it for you.

6. Failed deliveries and returned parcels

6.1 If a parcel comes back to us because the address was incorrect or incomplete, or because nobody was available to accept it and it was not collected, we may ask you to cover the cost of re-sending it. Please check your delivery details before you order.
6.2 If a parcel is returned to us as undeliverable and you would prefer a refund rather than a re-send, we will refund the price of the goods. Original shipping costs may not be recoverable in that situation.

7. Damaged, delayed or lost parcels

7.1 Damaged on arrival. Tell us promptly — ideally within 7 days of receipt — with your order number and photographs of the damage and the packaging. We will sort it out. This timeframe is a practical one so we can claim against the carrier in time; it does not limit your statutory rights, and your 30-day right to reject faulty or damaged goods runs from delivery regardless.
7.2 Lost in transit. Contact us as soon as you think a parcel is missing. We will open a claim with the carrier, and where a parcel is confirmed lost we will replace it or refund you in full.
7.3 Delayed. If your order is significantly delayed, tell us and we will investigate. Section 3.5 applies.

8. Shipping charges and refunds

8.1 Shipping is calculated at checkout based on the service you choose.
8.2 If you cancel an order under the 14-day cancellation right in our Refund & Cancellation Policy, we refund the goods and the standard delivery cost. If you chose a more expensive delivery option, we reimburse the standard cost rather than the premium one — that is what the regulations require.
8.3 If goods are faulty, damaged or not as described, we refund your delivery cost and the cost of returning them.
8.4 If you simply change your mind about an upgrade to a faster service, the extra you paid for that upgrade is not refundable.

9. Who we are

Tech Toppers is the trading name of Tech Toppers Ltd, registered in England and Wales with company number 15771220. Our registered office is The View, 38 Halifax Road, Grenoside, Sheffield, England, S35 8PB.
Email contact@techtoppers.co.uk, or use the contact page on our website.
10. If something is not clear
Email contact@techtoppers.co.uk. We would rather answer a question up front than have you guess what your rights are. If we get something wrong, you can also contact Citizens Advice or Trading Standards.